For USA

If you suspect that your Nissan Leaf possesses a safety-related defect that could potentially result in a collision, injury, or death, it is imperative that you notify the National Highway Traffic Safety Administration (NHTSA) immediately, in addition to reporting your concerns directly to NISSAN.

When the NHTSA receives multiple reports regarding a specific issue, they may initiate a formal investigation. If it is determined that a safety defect exists across a specific group of vehicles, the administration may mandate a formal recall and remedy campaign. Please be aware, however, that the NHTSA does not maintain the authority to intervene in individual disputes or service disagreements between you, your authorized dealer, or NISSAN.

To contact the NHTSA regarding your Nissan Leaf, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY users may call 1-800-424-9153). Alternatively, you can visit their official website at http://www.safercar.gov or submit a formal written report to the Administrator, NHTSA, 1200 New Jersey Avenue SE, Washington, D.C. 20590. The safercar.gov portal also provides extensive resources and information regarding general motor vehicle safety.

To report your safety concerns directly to NISSAN, please reach out to our Consumer Affairs Department by calling our toll-free number at 1-800-NISSAN-1.

For Canada

If you believe that your Nissan Leaf has a safety defect that could lead to a crash or cause personal injury or death, you should inform Transport Canada promptly, while also notifying NISSAN of the issue.

Upon receiving a sufficient number of complaints, Transport Canada may launch an investigation into the matter. Should they identify a safety defect affecting a group of vehicles, they may request that NISSAN initiate a recall campaign. As with the U.S. agency, Transport Canada is unable to become involved in resolving individual problems that may arise between you, your local dealership, or NISSAN.

You may reach Transport Canada's Defect Investigations and Recalls Division toll-free at 1-800-333-0510.

Additionally, you may report safety defects online. English speakers can utilize the portal at http://www.tc.gc.ca/eng/motorvehiclesafety/menu.htm, while French speakers can use http://www.tc.gc.ca/fra/securiteautomobile/menu.htm.

Written reports regarding your Nissan Leaf may also be sent by mail to: Transport Canada Motor Vehicle Safety Investigations Laboratory, 80 Noel Street, Gatineau, QC J8Z 0A1.

For more comprehensive details concerning motor vehicle safety, you may contact Transport Canada's Road Safety Information Centre at 1-800-333-0371, or visit their website at www.tc.gc.ca/roadsafety (for English) or www.tc.gc.ca/securiteroutiere (for French).

To notify NISSAN of any safety concerns related to your vehicle, please contact our Consumer Information Centre toll-free at 1-800-387-0122.